Transformation and support for a publisher of medical knowledge

The 10-year-old company has been very successful with quick innovations in its online products. By focusing on innovation, technical debt has been accumulated both on a conceptual and on an architectural level, which led to declining innovative power. In this project, interal software tools are to be reconceptualized and reimplemented, while ensuring that day-to-day business is not impaired. Ideally, new functionality that directly improve the end user product, should be added in the course of the transformation process.

• Analysis and illustration of hitherto existing system functionality and shortcomings
• Preparation and presentation of information for management to argue the need for the transformation
• Information and onboarding of different stakeholders (end users, developers, product designers)
• Planning of intermediate goals and project steps
• User experience research
• Research of central libraries
• Functional prototyping of a web frontend

Feedback I received from project collaborators:

• very structured and well prepared for meetings
• an iterative approach that can deal with uncertainty and gets closer to a clear picture on every iteration
• great presenter of results and insights
• inspiring with new angles on old issues
• not only capable on a concept level but also a quick prototyper
• great user-centric end-to-end thinking